Business Administrator Apprentice

Type and process medical letters, reports, referrals, and other correspondence accurately and promptly. Manage incoming and outgoing correspondence, including emails, post, and telephone calls. Maintain and update patient records on clinical systems (e.g., EMIS,Docman, ERS). Liaise with hospitals, consultants, and other healthcare providers regarding patient referrals and test results. Ensure all referrals (e.g., e-Referrals/NHS Choose and Book) are processed within required timeframes. Organise and maintain GP contacts, and follow-up actions. Handle confidential patient information in compliance with GDPR and practice policies. Prepare and distribute meeting agendas, minutes, and clinical documents as required. Assist in compiling clinical and administrative reports or audits. Manage tasks, workflow, and document tracking systems efficiently. Deal with patient enquiries courteously, providing information or directing them to the appropriate person. Support the wider administrative and reception team when required.

Training:

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

Training Outcome:

There is potential for the right candidate to remain with the company after completing the apprenticeship.

Employer Description:
St Heliers Medical Practice is a well-established and respected practice based in a health centre in Northfield. We have an experienced and very stable team of clinicians who enjoy working as part of a broader team delivering high quality patient care. Key features of the practice: Friendly and supportive environment Stable team of doctors, nurses, and administrative staff Strong focus on support and communication including weekly clinical meetings Dedicated to providing a positive patient experience and we offer a range of enhanced services Opportunity for progressing specialist interests Practice list of just under 18,000 patients 9 Partners and 9 salaried GPs Skilled nursing and pharmacist teams Consistently high levels of QOF achievement CQC rated good in all domains Teaching and training medical practice for students and GP registrars close links to Birmingham University Salaried GPs work to BMA salaried contract terms and conditions We are innovative in the use of IT - using Emis Web

Working Hours :
8am/9am to 5pm/6pm 37.5 hours. 8 Hours per day excluding unpaid 30 mins lunch.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience