Apprentice Customer Retention advisor

Engage with customers via outbound and inbound phone calls to understand and address concerns that may lead to cancellation Deliver tailored solutions to retain customers and promote long-term satisfaction Use effective questioning and listening skills to identify root issues and resolve them promptly Accurately document customer interactions and account updates using our CRM system Identify opportunities to upsell relevant products or services based on customer history and preferences Handle objections and resolve high-level complaints with confidence and professionalism Maintain high standards of phone etiquette and a positive, customer-first attitude in every interaction Collaborate with team members to share insights and improve retention strategies

Training:
Training delivered on/off the job Functional skills

Training Outcome:

Potential to progress in the department to Team leader or Management roles in the future.

Employer Description:
At SnackVerse, we're more than just snacks — we’re about delivering exceptional experiences with every bite. We’re a passionate, energetic team that believes in great snacks and even greater service. When you join us, you’re not just taking on a job — you’re becoming part of a community that values creativity, ownership, and customer obsession.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Non judgemental