Apprentice E-Commerce Parts Administrator

Key Responsibilities & Accountability

Parts Sales. Administration duties. Ensuring Customer Satisfaction. Promote a Parts team culture.

Parts Sales

Promote and sell parts on the company E-Commerce platforms (eBay, Amazon, Vospers Parts Website) including other on-line and off-line areas. Answer customer queries & part information queries via phone, email & face to face interactions. Research competitor pricing to ensure competitiveness. Prospect & research new selling opportunities. Supply accurate and detailed parts descriptions by using all electronic parts catalogues. Understand fully the range of parts to ensure all customer enquiries can be dealt with and to maximise all opportunities.

Packing & Shipping duties

Ensure payment is received before shipping goods. Arrange collection by designated courier(s).

Parts Administration

Take full part in stock check activities. Provide customer data for input into Parts databases and assist in maintaining databases. Ensure all paperwork is completed accurately and promptly.

Ensuring Customer Satisfaction

Ensure continuously high feedback scoring for all relevant on-line shop areas. Work together with other members of the parts team to ensure the best possible service to customers. Communicate with customers and suppliers openly and honestly. Record and action customer complaints in line with Vospers policy. Implement and develop customer service systems. Discuss any customer problems or issues with the E-Commerce Parts Supervisor to ensure these can be resolved promptly and professionally.

Promote a Parts Team Culture

Maintain and contribute to a good and fair working environment for all staff. Work closely and openly with all staff and managers to achieve a team culture. Respect all staffs views and opinions. Deputise for other members of the team when required. Maintain the depot in a clean, safe and organised fashion, while adhering to all Vospers Health and Safety legislation.

Training:
Level 2 Customer Service Apprenticeship qualification. You will receive specific on the job training from the employer in your workplace at Vospers. Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.

Training Outcome:

We are proud that so many of our people stay with us and develop their careers at Vospers over the long term. Over 100 of our staff have completed between 10 and 40-years service with the company.

Employer Description:
The Company commenced trading as a motor business in Plymouth during 1946. The present Chairman’s father founded the business and he was joined by his own father after incorporation in 1951. Over the years the Company became franchise holders for AC, Fiat, Volkswagen, Jaguar and Simca and then was appointed a Ford Retail Dealer in 1957. Vospers entered into the daily rental and contract hire business through their associated company, Vospers Rentacar Ltd in the 1950’s.

Working Hours :
Monday to Friday, shifts TBC.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative