Apprentice Customer Service Advisor

The Apprentice will be responsible for:

Processing midterm adjustments and changes to client records and policies Ensuring the highest possible levels of customer service Probing for gaps in cover that could leave a client open to a claim and making Relevant recommendations to ensure that they are fully protected. Generating leads and new business through consistent cross-selling and customer service Meeting all monthly, quarterly, and annual KPIs and targets

Training:
Insurance Professional Level 4 Apprenticeship Level 2 Functional Skills in English and maths (if required) The apprenticeship & CII training will be via Davies Licenced in NFU Mutual Products (training will be office based through our inhouse learning portal)

Training Outcome:

Upon successful completion of the apprenticeship, you will become a permanent member of the team. 

Employer Description:
Insurance & Finance

Working Hours :
Monday – Friday, between 9am – 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience