Apprentice Customer Service Assistant

Provide fingertip maintenance of the TVM, including emptying and ticket jams Report fair evaders in the revenue app Ensure a high level of customer service at all times Provide customers with accurate information in a timely manner

Training Outcome:

Upon successful completion of your apprenticeship, this may lead to a full-time permanent position within the group, where available.

Employer Description:
Established in 2005, STM Group (UK) Ltd has quickly become recognised as one of the UK’s leading support service companies, delivering high-quality security, cleaning, and customer-focused, services, underpinned and supported by leading edge technology.

Working Hours :
You will be working a variety of shifts across the MTR route over a period of seven days – Sunday to Saturday • You will be required to open or close the stations as required by the business, on the basis of 4 hours opening / 4 hours closing

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Non judgemental