Apprentice Pest Control & Customer Service Practitioner

Assist the EST’s to carry out pest control treatments, ancillary service
investigations and works, during site visits to domestic and commercial
customers in response to requests for service. Assist with regular pest control stock audits, stock rotation, stock control and stock orders. Assist in the calculation of charges for commercial pest control treatments which have been carried out. Deal with telephone and email enquiries/ complaints received from
customers/Contact Centre, escalating to the relevant person Carry out all tasks taking into account issues of confidentiality Use effective communication to ensure quality and consistency in your daily task. Provide support for Environmental Health Officers, Technical Officers and other staff in carrying out their duties as required. Actively promote the pest control service through preparation of information and attendance at promotional events as required. Undertake job specific training as required.
To undertake and complete the Level 2 Customer Services Practitioner qualification
Understand and comply with the City Council’s environmental policies. Comply with all Health & Safety policies and legislation in performance of the duties of the post. Work with information technology and associated systems in accordance with the City Council’s policies & procedures. Comply with standing orders, financial regulations and Departmental instructions. Carry out duties and responsibilities of the post in compliance with the City Council’s Equality and Diversity policy. Take part in the Councils Great performance Conversations Scheme.

Training Outcome:

On completion there is a possibility of a permanent job in which you will also obtain a recognised, industry wide qualification in pest control, such as the RSPH/ BPCA Level 2 Award in Pest Management or equivalent.

Employer Description:
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.

Working Hours :
37 hours a week, 8:30am – 5:00pm. Days to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Practical