Care co-ordinator apprentice

Apprenticeship training will include hands-on exposure in the reception, supporting patient-facing, on the telephone and administrative duties Secretarial work will offer insight into medical correspondence, documentation, and supporting the clinical team Care navigation tasks allow apprentices to assist with patient pathways and direct patients to the most appropriate service/clinician

Training:

Business Admin Level 3. The practice will support with on-the-job training and provide a dedicated half day for self-study.

Training Outcome:

The apprentice will have the chance to gain experience in reception, secretarial, and care navigation roles, and will have the option to apply for any available positions upon completing the apprenticeship.

Employer Description:
Elm is a busy urban GP practice serving the Estover, Leigham, and Mainstone (ELM) and part of Crownhill residents of Plymouth. We have a patient list of 9895 ranging across all ages. There are 5 GP Partners, 1 salaried GP & 2 Retainer GP's, 2 Practice Nurses & 2 Healthcare Assistants, 8 Receptionists/Care Navigators, 2 secretaries. We also have Counsellors, First Contact Practitioners, Paramedic & Social Prescribers and a Pharmacy Team.

Working Hours :
08.00 - 16.00, with half hour lunch break. Working days TBC

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience