Apprentice Technical Support Customer Service Assistant

Duties and Key Responsibilities:

Supporting customers with technical issues via telephone and via a PC Supporting TLJ Engineers with technical issues via telephone an via a PC Build TLJ Software either remotely on PC’s or in the cloud Setting up clients access (keycards, fobs, Bluetooth keys) Commission software for clients or engineers Be apart of the on call rota system that covers 24/7 Commissioning of software with Customers and Engineers Customer Training regarding software Maintaining customer information Liaise with suppliers when required Attending sites as required to suit the needs of the business Attend training as and when required or requested to do so Attend supervisions with line manager on a monthly basis Any other reasonable request asked of by Senior Management

Training:

You will be undertaking the following:

Customer Service Practitioner Level 2. Functional Skills in maths, English & IT (if required) Regular training and development to meet the needs of the employer and the apprentice Training and training location to be confirmed

Training Outcome:

The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if available.

Employer Description:
TLJ Group Limited, supplies and installs locks and access control to student accommodation, hotels, caravan industry and Build to rent accommodation.

Working Hours :
Monday - Friday, between 9.00am and 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience