Customer Service Apprentice level 2

Key Responsibilities

Answer incoming customer calls, resolving basic issues where possible and transferring queries to the appropriate department. Manage internal mailboxes by responding to customer queries promptly and liaising with relevant teams to achieve the right outcome. Monitor and manage the customer job management system, resolving first-line issues and escalating more complex cases as required. Maintain accurate records of customer interactions and ensure issues are followed through to resolution. Deliver excellent customer service by handling all interactions professionally, empathetically, and efficiently. Support with general administrative tasks as required to ensure smooth team operations. Assist in preparing and processing customer orders to ensure accuracy and timely delivery

Training:

On the job training will be given by both the employer and the training provider New College Swindon as outlined in the apprenticeship standard.

Training Outcome:

Progression into a more senior role such as team leader as business expands and team requirements grow.

Employer Description:
Fleet Witness was founded in 2014 and provides advanced fleet tracking, video telematics, and vehicle safety solutions for commercial operators. Based in Faringdon, we combine cutting-edge technology with a consultative approach to help clients improve efficiency, reduce costs, and stay compliant. Our solutions include GPS tracking, dash cameras, driver behaviour monitoring, blind-spot detection, remote tacho downloads, and compliance kits for schemes such as FORS and DVS. We work with fleets across haulage, aviation, passenger transport, logistics, and more to deliver not just hardware, but actionable insights and measurable results.

Working Hours :
Monday - Friday. 08:30 - 17:00 (30 minute lunch break per day).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental