Apprentice Test Centre Administrator

Welcome, greet and check-in customers/test-taking candidates Comply with all exam testing security and procedures and follow company policies using careful judgment Verify customer/candidate personal identification documents and explain the exam testing process/rules Proctor / invigilate candidates while they are completing their exam/test Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre Some housekeeping duties such as vacuuming floors and sanitising keyboards/workstations as necessary

Training:
Business Administrator Level 3 Apprenticeship Standard 1 Day a week College work via Teams The rest of the training will take place in the workplace

Training Outcome:

On successful completion of this apprenticeship, the candidate could progress into:

A permanent role as a Test Centre Administrator or Senior Test Centre Administrator Specialist roles such as Customer Service Coordinator, Examinations Officer, or Digital Support Technician. Opportunities to move into Trainer positions, supporting delivery of courses and candidate learning Progression into Business Development Officer roles, contributing to client engagement, partnerships, and growth projects. Supervisory or Team Leader roles within the test centre or across our wider sites

Employer Description:
Smartthink Ltd is a trusted partner in Information Technology excellence. We do not just deliver IT Training and Certifications but also empower businesses with cutting-edge IT support, seamless outsourcing, and robust communication solutions to drive long-term stability and growth of clients. Our IT training programs i based in London and beyond and are designed to unlock full potential of individuals. Led by industry experts, we equip our clients with the high-impact skills, practical know-how, and confidence to thrive in today’s competitive tech landscape. At Smartthink, we do not just keep pace with the future—we help shape it. We offer more than just a job. We offer a platform to innovate, learn, and make a genuine impact. Not anyone who join us, signs up for routine tasks rather they are stepping into an environment where their skills are nurtured. With the apprentice emerging talent, Smartthink is a place to elevate their career, expand their horizons, and do meaningful work that matters.

Working Hours :
Monday to Friday, between 9.00am and 5.00pm (exact shifts may vary depending on test centre schedules).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Initiative