Apprentice Service Advisor

To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact To greet customers in a friendly, professional and courteous manner To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction

Training:

Level 3 Business Administrator Apprenticeship Standard:

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly

Training Outcome:
This is a fantastic opening to gain permanent employment in a varied and ever expanding industry Ford and Slater has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed

Employer Description:
The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer.Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford and Slater comprise Strevens family members and other senior managers.

Working Hours :
Days and shifts are to be confirmed

Skills:
Communication skills,Attention to detail,Problem solving skills,Administrative skills,Logical,Team working