Apprentice Customer Service Specialist

The role within the business development team is to provide support to employers by offering effective customer service, administration, and coordination of processes for both internal and external customers, helping to drive our growth strategy.

Day-to-day responsibilities will include:

• Engaging with customers daily in a polite, professional manner.
• Assisting customers with all queries regarding advice and general customer service queries.
• Collaborate with team members and different departments.
• Make calls to employers to engage them with our apprenticeship. provision and make appointments for the key account team.
• Maintain and then accurately update the College’s data management systems with relevant information.
• Maintain and track auditable paperwork, ensuring accurate completion.
• Arranging and co-ordinating meetings, including room bookings, car park facilities, catering, etc.

Training:

Level 3 Customer Service Specialist apprenticeship standard.
Level 2 Functional Skills in maths, English and ICT (if required).

This apprenticeship is delivered through a combination of Work-Based Assessment and day/block release. The programme will culminate in an End Point Assessment, where all the skills and knowledge gained on the apprenticeship will be formally tested.

Training Outcome:

Upon successful completion of this apprenticeship, there is a possibility of a permanent position within BSDC.

Employer Description:
Join a passionate, dynamic team. We really care about making Burton and South Derbyshire College a vibrant, outstanding college. There couldn’t be a more exciting time to help us reshape BSDC for the challenges and opportunities ahead. Over 400 people work hard to make our College the success it is, from invigilators joining us for a few hours a year, through flexible part time work to many full time academic and support roles. If you share our passion for challenging, improving and making our college the best it can be, we’d love to hear from you.

Working Hours :
Monday - Friday.

Skills:
Administrative skills,Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Non judgemental,Number skills,Organisation skills,Presentation skills,Problem solving skills,Team working,Time-Management