1st Line Support Engineer Apprentice

Responsibilities:

Providing 1st Line IT support for clients via Telephone and using Remote Support Software Providing support on client sites Representing Raycon’s presence on client sites Providing mobile telephony support Assisting with client-wide mobile refresh project Logging and updating tickets in the helpdesk ticketing system Passing requests to the Sales team Preparing client equipment (PC hardware repairs, custom PC builds) Learn how to administer Windows & Linux Servers remotely (Active Directory, DHCP, DNS and Group Policy.) Learn how to administer Networks, phone PBX Systems, Databases and CCTV systems Remote Monitoring and Management of clients equipment

Training:
Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills

Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship

Employer Description:
Raycon is an IT Support London based national coverage company. Many businesses and other organisations benefit from our commitment to supplying professional IT support services. Raycon believes that in providing a holistic IT support service solution, which encompasses consultancy, installation and support for all aspects of IT, we can serve our customers best. Naturally this also includes the required levels of security.

Working Hours :
Monday - Friday, between 8.00am - 6.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software