Receptionist/Customer Support Apprentice

Reception work, including meeting and helping visitors, answering phones  Keeping online systems up to date to transfer paper information to system records.  Taking payments, cash and card, from buyers. 
 

Training:
Training will be on our premises on reception. Using a work plan, training guide, on the job and some e-learning. Some off site visits to college may be required. Tutor will carry out video call information, assessments and guidance.

Training Outcome:

Progression opportunities may be available for the right candidate, with the potential to move into a full-time role or further apprenticeship training. This will be discussed at interview.

Employer Description:
Auctioneers of all manner of items from cars to jewellery. Weekly auctions online and bidders in person. We have been auctioneers for 40 years but in 2021 moved to new premises in Goole by the canal and marina. We offer around 500 lots per week in each auction, may be antiques, washing machines, motorbikes, collectables, furniture, clocks, cameras, clothing. Once sold on auction day, buyers come in to pay and collect, or they may pay online, have items posted or use a courier to collect. Keeping all the records accurately is key. Spicers don’t own anything, we only sell on behalf of ‘vendors’ people who need or want to sell items safely and securely, taking the stress out of selling from their own or someone else’s home.

Working Hours :
Working rota to be confirmed at Interview

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience