Business Administration Apprentice

This role will be crucial to the smooth running of the team/service and will need to be adaptable and flexible to respond quickly and effectively to changing priorities. You will be reliable, enthusiastic and have a passion for delivering great customer service and high-quality business administration. The role involves demonstrating strong communication skills (both written and verbal) and adopting a proactive approach to developing skills along with a positive attitude.

You will undertake a comprehensive range of administrative duties with regard to sensitivity and confidentiality.

This may include:

Minute taking Collating, presenting and disseminating data/info Maintaining filing systems Organising meetings Enquiries coming into the service (signposting where necessary) Production of materials General financial duties

You will contribute to maintaining effective administrative support services to ensure the service runs smoothly. You will liaise and communicate with a range of internal and external contacts including members of the public and other key partners and stakeholders.

Independence and initiative will be required to react to changing priorities and work circumstances with scope for solving day to day problems. You will use spreadsheets and databases, providing reports and statistics as and when required.

You will maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities as required by the apprenticeship standards.

Knowledge, Skills and Abilities:

It is essential that the post holder has:

An understanding of administrative duties An understanding of providing services within a customer focused environment Good ICT skills including knowledge of Microsoft Office. May also include website/social media maintenance Ability to plan and organise work to produce a high level of output to quality standards Ability to learn to communicate with people at all levels, internally and externally confidently, sensitively and diplomatically Ability to deal with tasks with regard to confidentiality Strong personal and inter-personal skills and the ability to develop and maintain effective partnership working

Additional information:
It is essential that the post holder has:

Commitment to equality of opportunity, anti-discriminatory and anti-oppressive practices Integrity and respect for confidentiality Commitment to the pensions administration business plan and ways of working

*Please note: If you already have a level 3 qualification in a business-related course or higher, then you will be automatically declined as this is considered overqualified.

Training:

Apprenticeship learning will be 20% off the job via MS Teams with GLP Training. This means one day a week will be dedicated to your learning.

Training Outcome:
You will receive a level 3 apprenticeship qualification in Business Administration. With the completion of this apprenticeship, there may be the opportunity to continue with the organisation on a permanent basis.

Employer Description:
Worcestershire County Council delivers an array of services which support our residents and businesses. These include providing social care of some of the most vulnerable in society, helping the next generation get the best start in life through education, investing in our transport network, disposing of household waste sustainably, provision of Library services, country parks and supporting health & wellbeing within our communities.

Working Hours :
Monday to Friday. Flexi-time working between 8.00am - 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience