Customer Service Specialist Apprentice at The Angel Hotel

As a front of house apprentice, you will be the first point of contact for our guests, ensuring they receive a warm welcome and excellent customer service throughout their stay. You will learn to operate the Property Management System (PMS), manage guest check-ins and check-outs, and support day-to-day reception duties.

In addition, you will receive training in digital outbound communication, including:

Managing client communication via email and WhatsApp Supporting the hotel’s social media presence Contributing to guest engagement and online brand promotion
 

Alongside your reception responsibilities, you will also gain experience in bar service, developing skills in bartending and providing a friendly, professional service to our guests.

Requirements:

An interest in building and developing digital skills (social media, client communication, online branding) A genuine passion for providing excellent customer service

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service Specialist qualification, which will help start your career and give you an insight into the business' processes and procedures Our training is all completed remotely via Teams with a development coach, who will be available for support You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours

Training Outcome:
Potential full-time role for the right candidate upon successful completion of the apprenticeship

Employer Description:
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.

Working Hours :
You will work 30 hours per week, Monday to Friday between the hours of 7am and 11pm. (You will not be required to start before 7am, or finish after 11pm) Shifts to be confirmed,

Skills:
Communication skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working,Initiative,Patience,Hardworking,Affable,Well presented,Reliable