Customer Service Apprenticeship

Maintain high standards of work Ensure policies and procedures are implemented and adhered to Understanding and Involvement in Health & Safety, including working with Health and Safety Manager on risk assessments and safe systems of work Assist with Incident reporting as necessary Assist with Non-Conformance reporting as necessary Portray a positive attitude towards your work and colleagues Ensure warehouse/office is kept clean and organised in accordance with BRCGS requirements Promote a safety-first culture within the team with emphasis on Food Safety and handling in accordance with BRCGS Be prepared to undertake training/attend courses to meet new business needs and business growth Participate in BRCGS activities, including internal and external audits as required Liaise with internal departments to facilitate resource planning Liaise with customers as required to manage customer experience Feedback information to customers as required Participate in running the customer service emails Deal with customer queries and requests in a professional and timely manner Carry out administration duties including maintaining warehouse documentation and IT folders Utilise WMS and TMS systems to manage the ongoing workload and update and manipulate these as applicable Respect GDPR regulations with regards to customer and staff data

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard

Training Outcome:
There may be the opportunity to progress on to a higher level qualification or secure full time employment

Employer Description:
At Fagan & Whalley we are a sixth-generation private logistics provider who approach business with a progressive outlook focused on our valued employees and clients. We are a quality-driven B2B service provider who deliver dynamic, sustainable and integrated logistics solutions.

Working Hours :
Monday - Friday, 09:00 - 17:00

Skills:
Communication skills,IT skills,Attention to detail,Team working,Time Management Skills