Business Administration Apprentice
Management and distribution of incoming post
Answering incoming calls and emails
Responding to sales enquiries
Assisting with customer service calls
Outbound calls to engage with customers for sales and servicing.
Organising site visits and servicing of equipment
Processing sales orders and transport
Raising sales invoices and customer statements
Processing Pro formas and Invoices for new equipment
Providing support to new customers, liaising with them to arrange delivery and training on new equipment
Greeting any visitors to the offices in a professional manner
Assisting with the implementation of a new CRM, MRP and Accounts system
Maintaining the office filing/archiving system in both hard and electronic format
Training:
SGS has elected to deliver the on-programme learning using the Level 3 Diploma for the Business Administrator
Alongside this, the apprentice will complete the Business Administration Level 3 Standard which is assessed by a range of methods to meet all the knowledge, skills and behaviours
Evidence will be collated within a portfolio of evidence
To achieve the full Level 3, all units of the Diploma must be passed, meeting the assessment criteria
College attendance for the delivery of the Diploma is mandatory for all apprentices and is delivered as a block delivery SGS College
The apprentice will also be supported with regular visits to the workplace from their tutor/assessor
Training Outcome:
There are future prospects within the company to develop further
Employer Description:
Stonehealth Ltd are a UK based, family owned company offering products and consultancy for sensitive stonework restoration and conservation. Stonehealth was founded by Brian Crowe in the 1980s as a supplier to the building, conservation and restoration trades with ethical and reliable products.
We not only manufacture Machinery and products but also support architects, surveyors, conservation officers and other specifiers with trials, testing, feasibility studies and CPD presentations in order to promote the use of sensitive cleaning methods. Our systems have been used on many notable buildings such as Westminster Abbey, Harrods store, Oxford/Cambridge University and the Tower of London.
We manufacture and supply stone and masonry cleaning products and machinery to building restoration contractors in the UK and Internationally. The DOFF Super-Heated water system removes most paints and other coatings and biological growth without the need to use harsh chemicals.
The TORC Swirling-Vortex system is hugely effective in removing carbon deposits, limescale, cementitious and lime-based paints. We offer support to our contractors through training in the safe use of our systems and we provide guidance and advice for specific cleaning projects.
We also supply a wide range of other effective stone cleaning and repair products including ‘safe to use’ chemicals. For example our Cleanfilm product is used for internal cleaning without the use of water and we also offer stone and brick repair materials and poultices for stain removal etc.
Working Hours :
Monday- Friday 8.30am- 5pm
Skills:
IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills