Steel Sales Administration Apprentice

Build, develop and maintain good working relationships internally and externally with existing customers, responding to requests efficiently and courteously. Gathering market and customer data/information. Prospect for new business by contacting potential customers and promoting the benefits of making purchases with Cooper & Jackson, as opposed to other companies. Negotiate terms of an agreement, closing sales and variations in price, delivery and specifications. Liaise with suppliers to check on the progress of existing orders. Check quantities of goods in stock. Provide customers with quotations. Understand and aim to pre-empt the individual needs of each customer. Carry out calls to develop and expand business with existing customers. Carry out proactive sales calls to prospective customers, including cold calling. Process customer orders and follow up on quotes, outstanding orders, etc. Liaise with customers to successfully resolve any potential issues and increase sales revenues as appropriate. Provide high levels of customer service to achieve customer complete satisfaction. Once trained, you will work to exceed KPI’s set and personal sales target.

Training Outcome:

Gain a permanent position in a steel service centre and become capable of maximising company revenue by managing existing customers accounts, and, opening new. Raising and processing customers’ orders, ensuring all aspects meet the requirements of the customer and the company.

Employer Description:
Cooper and Jackson is an employee owned steel processing business in the heart of the black country. A specialist in its field it aims to offer a top class service while still delivering consistent quality.

Working Hours :
Monday – Thursday 8.30am – 5pm. Lunch Break - 1 hour each day unpaid. Friday 8.30am – 3pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience