Support Technician Apprentice

Assisting with password resets, hardware setup, antivirus configuration, and endpoint protection installation Supporting the rollout of multi-factor authentication and group policy settings Logging support requests accurately using Autotask and escalating issues as needed Communicating with users via phone, email, messaging, and video calls Using internal documentation to troubleshoot and support senior technicians Configuring and testing desktops, peripherals, routers, and software like Microsoft Office Building foundational knowledge in networking, cloud services (e.g. Microsoft 365), and tools like TeamViewer Learning basic scripting over time

Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group

Training Outcome:
Great internal progression opportunities following the apprenticeship

Employer Description:
With a strong focus on innovation and customer service, AAG works across a wide range of sectors, delivering tailored solutions that make a real impact. Our team is passionate about solving problems, building relationships, and driving success for our clients. Why Choose AAG for Your Apprenticeship? Supportive Environment: Apprentices are valued team members, receiving mentoring and guidance from experienced professionals. Real Career Progression: Many of our apprentices have gone on to secure permanent roles and progress into senior positions. Hands-On Experience: You’ll work on real projects, gaining practical skills that set you up for a successful career. Inclusive Culture: We foster a collaborative and inclusive workplace where everyone is encouraged to grow and contribute. Whether you're starting out or switching careers, an apprenticeship with AAG offers a solid foundation and exciting opportunities in the tech sector.

Working Hours :
Monday - Friday, 9.30am - 6.00pm

Skills:
IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative