Customer Service Apprentice

Dispensing Medications:

Accurately fill prescriptions based on instructions provided by pharmacists or healthcare providers.

Labelling and Packaging:

Ensure all medications are correctly labelled with patient details, dosage instructions, and relevant warnings.

Inventory Management:

Assist with ordering, receiving, and stocking medications and supplies. Monitor expiration dates and ensure proper storage conditions.

Customer Interaction:

Engage with patients to answer basic questions about medications, provide usage guidance, offer advice and product knowledge to customers and dealing with customer conflict and challenges in the role.

Administrative Tasks:

Maintain patient records, process insurance claims, and manage financial transactions related to prescriptions.

Assisting Pharmacists:

Support pharmacists with various tasks to ensure smooth and efficient dispensary operations learning the importance of working within the broader team.

Regulations and Legislation:

Adhering to guidelines, regulations and legislation that is critical to meeting business standards.

Training:
Day release at Middlesbrough College Customer Service Practitioner Level 2  Functional Skills in English and maths if required

Training Outcome:

Depending on the circumstances of the business, upon completion of the apprenticeship programme, there could be a potential position of employment available.

Employer Description:
We provide a full range of NHS and private pharmacy services including one off and repeat prescriptions, private prescriptions and more. We want to make ordering your prescription as easy as possible. All you need to do is to nominate Linthorpe Pharmacy and we can sort the rest out from there. We offer a number of bespoke services for certain conditions.

Working Hours :
Monday - Friday, shifts to be confirmed.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills