Customer Service Practitioner apprenticeship - Logistics

The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive training, while in full-time employment.

The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer’s own locality.  

Your customer interactions may cover a wide range of situations and can include; face-to-face, telephone, post, email, text and social media.

Knowing your customers: 

Understand who customers are.

Understand the difference between internal and external customers Understand the different needs and priorities of your customers and the best way to manage their expectations, recognising and knowing how to adapt style to be highly effective Understanding the organisation Know the purpose of the business and what ‘brand promise' means Know your organisation’s core values and how they link to the service culture Know the internal policies and procedures, including any complaints processes and digital media policies that are relevant Meeting regulations and legislation Know the appropriate legislation and regulatory requirements that affect your business Know your responsibility in relation to this and how to apply it when delivering service

Systems and resources:

Know how to use systems, equipment and technology to meet the needs of your customers Understand types of measurement and evaluation tools available to monitor customer service levels

Your role and responsibility:

Understand your role and responsibility within your organisation and the impact of your actions on others Know the targets and goals you need to deliver against.

Customer experience:

Understand how establishing the facts enable you to create a customer focused experience and appropriate response Understand how to build trust with a customer and why this is important

Training:

The programme for the Customer Service Apprenticeship incorporates underpinning knowledge delivered in partnership and managed by EMTEC College. All training is to be delivered online. 

Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship.  

Regular review and welfare visits from appointed assessors who will observe all evidence opportunities that occur naturally in the workplace.

Training Outcome:

Upon successful completion of the apprenticeship, the role holder will progress to full-time employment with the company.

Employer Description:
Route4 Solutions, based in Colwick, Nottingham, is a trusted logistics and workforce solutions provider, specialising in the seamless movement of goods across the UK. Operating through its two divisions – Route4 Logistics Ltd and Route4 Solutions Ltd – the business combines nationwide freight transport services with flexible workforce placement. Through Route4 Logistics Ltd, the company delivers tailored transport solutions using its own fleet of vehicles, ranging from vans to HGVs, alongside a reliable subcontractor network. This enables them to serve a wide range of clients, ensuring goods are moved safely, efficiently, and on time. Route4 Solutions Ltd complements this by acting as a specialist employment placement agency, connecting skilled subcontractors with logistics contracts and projects. This dual approach allows Route4 to support both the delivery of goods and the people behind the wheel, ensuring a complete end-to-end service. With a reputation for reliability, flexibility, and customer focus, Route4 Solutions plays a vital role in the supply chain sector—helping clients keep their goods moving nationwide while providing opportunities for drivers and subcontractors to grow their careers.

Working Hours :
8:00am – 5:30pm Mon-Fri (1 Hour Lunch).

Skills:
Communication skills,IT skills,Organisation skills,Administrative skills,Logical,Team working,Initiative