Operations Lead - Up to £38,000

Benefits:

Partly office-based, partly site-based role Travel OpportunitiesTeam EventsBonus Scheme

The Role:

Are you an experienced F&B Manager —or an exceptional Deputy Manager—looking to elevate your career in hospitality? We're searching for a top-tier Operations Lead to join a growing hotel/hostel group. This exciting opportunity is perfect for someone passionate about delivering exceptional guest experiences and eager to grow into a leadership role in the industry. As F&B Manager, you’ll work closely with senior management, overseeing operations across multiple properties across several cities. This is an ideal role for a proven hospitality professional who thrives in a fast-paced environment, excels at operational excellence, and is ready to make a significant impact in the hospitality sector.

Key Responsibilities:

Assist in managing and maintaining administrative tasks, such as filing, data entry, and document organization.Schedule meetings, appointments, and manage calendars for the operations team.Prepare and distribute reports and documents as required.Monitor and maintain inventory levels for office supplies, equipment, and materials.Coordinate with vendors for procurement and ensure timely deliveries.Maintain accurate records, databases, and information related to operations activities.Generate and analyse reports to support decision-making and performance improvement.Communicate effectively with team members and other departments to ensure a seamless workflow and information sharing.Assist in both internal and external communication, including email correspondence and phone calls.Assist in the coordination of day-to-day operations, tracking and reporting on project progress, and resolving operational issues.Contribute to the development of operational processes and procedures to drive efficiency.Assist in identifying and resolving operational challenges.Contribute to the development of solutions and process improvements.Assist in recruiting seasonal staff, from interviewing to onboarding stages.Manage and monitor online job ads and applications.Lead training and onboarding for new team members.Previous experience in the hotel/hostel or hospitality industry is preferredProactive and self-starting, with a strong willingness to take initiative to improve processes.Exceptional communication and interpersonal skills.Detail-oriented and well-organized with strong multitasking abilities.A team player who thrives in a collaborative work environment.Proficiency in using office software and systems

If you are keen to discuss the details further, please apply today or send your CV to Kate B OR call 0207 790 2666