IT Support Apprentice

Responsibilities:

-           Supporting our users     

-           Providing prompt, responsive and understanding technical support to all staff and service users.

-           Maintaining the helpdesk email inbox – categorising emails and indicating where issues are resolved. 

-           Creating user accounts and performing access control.

-           Managing data archiving and restricting access when users leave the organisation.

-           Setting up new PC and laptops with required software.

Systems Administration and Management         

-           Diagnosing and resolving hardware, software, networking, and system issues when they arise.

-           Monitoring system performance to ensure everything runs smoothly and securely.

-           Monitoring and maintaining networks and servers.

-           In liaison with relevant team members, to implement and monitor security protocols and procedures to prevent potential threats, including Data Protection.

-           Performing diagnostic tests and debugging procedures to optimise computer systems.

-           Backing up and archiving data, understanding and using data retrieval and recovery procedures to protect against data loss.

-           Maintaining ICT asset list.

-           AV & conferencing equipment maintenance.    

-           Managing the onsite equipment booking system for laptops, cameras etc.

Supporting Online Training Events

-           Assisting as part of the events team with online Zoom based sessions

-           Supporting speakers pre-event with technical assistance and troubleshooting

-           Within live training sessions managing speakers, media including audio and video and assisting trainees with technical problems

-           Improving and Enhancing TR Systems

-          Upgrading, installing and configuring new hardware and software to meet company objectives.

-          Replacing and upgrading defective or outdated components when necessary.

Training:
L3 Information communications technician Apprenticeship Standard Training will be at the college Once a week

Training Outcome:

The career progression after an apprenticeship depends on factors like the industry, the size and structure of the employer, and individual ambitions. Generally, apprenticeships provide a strong foundation for career advancement, with opportunities to grow into a variety of specialised or leadership roles over time.

Employer Description:
Since 1948, Tavistock Relationships has been building an international reputation as a leading training and research centre in therapeutic and psycho-educational approaches to supporting couples. We train the next generation of couple therapists and provide clinical services to couples and parents, face to face (in London) and online. We provide a range of affordable services to help people with relationship difficulties, sexual problems and parenting challenges.

Working Hours :
Monday – Friday (specific pattern to be discussed)

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Have a positive,Time Management skills