Apprentice Administrator

Receiving patients, consulting with members of practice team Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional Register new patients, checking all details for accuracy and enter on computer registration link Taking messages and passing on information Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Processing and distributing paper correspondence received into practice To provide an efficient word processing service for GPs and health professionals as required. This includes the typing of letters, patient referrals, etc. in an accurate and quality manner. To make appointments, bookings and admissions as required. To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.File patient records and correspondence in patient medical records. To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries. To assist with the gathering of information re QOF, Audits, Enhanced service data when required. Carry out administrative tasks relating to patient records, including filing, document management and ensuring patients can access reports, prescriptions and that they are easily accessible.

Training:
Online learning - 2 hours per week

Training Outcome:
Following on from successful completion of the course the apprentice could look to further career withim Primary Care or the wider NHS

Employer Description:
We are an exciting training Practice committed to the delivery of high-quality patient care through utilising a diverse range of skills appropriate to the needs of the practice population. We offer a nurturing environment to support the learning and development of all our staff. The practice offers staff the opportunity to experience a wide range of clinical management techniques and presentations. With the support of senior clinicians, we utilise best practice & innovative technologies to enhance the outcomes for our patients. You would be joining a great team where your commitment will be valued, your skills respected and your ambition rewarded.

Working Hours :
Monday to Friday. Shifts between 08:00 and 20:00.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working