Soft Services Manager

Soft Services Manager - Blackfriars, London - £30p/h

Have you previously managed a team of soft services staff, and are looking to take the next step in your career? CBW are looking for an experienced Soft Services Manager to join a fantastic team based near Blackfriars, London. 

Brief overview;

Monday - Friday 8am - 5pm Temporary position with opportunity for a permanent position £60,000 per annum (£28-30p/h) Must have experience managing a team of soft services staff (porters, cleaners, etc) Experience within the medical and clinical field would be a bonus Position Concept


To provide proactive customer focused management and delivery of all soft services functions We are looking for a positive, experienced, client centric individual with great communicational, interpersonal and leadership skills.
Punctual and well presented, team enthusiast with excellent attention to detail.
Our client is a newly opened 9 story Life Sciences environment, bringing central London pathology into one place. 
  Duties to include:
➢ People management of site dedicated cleaning, porterage, helpdesk and security personnel.
➢ Management of team working patterns and rotas. Overtime, Absences – Annual leave/ sickness. ➢ Responsible for arranging cover to ensure operations are always fully staffed.
➢ Robust waste stream management and reporting for Clinical, General, Recycling and Confidential waste compliance WTN.
➢ Oversee team input to ELogs CAFM system management, ensuring updates for reactive works and completing routine PPM – required for governance and performance review.
➢ Priorities workload in line with contractual SLA / KPIs in relation individual tasks.
➢ Subcontractor lead for relevant Soft Services led contracts, including but not limited to, lab coat laundry, waste stream (inc Clinical Waste), Occupational health and consumables.
➢ Ensure compliance with Health & Safety legislation and site procedures are always implemented and operated to.
➢ Regular review of onsite requirements and schedules to ensure team are enabled to adapt and conduct their roles to excellent standards. This includes cleaning schedules, daily duty refinements.
➢ Carry out routine internal audits and support stakeholders with external audits as required.
➢ Support Account Manager with strategic planning and innovation development to enhance services across service lines.
➢ Active input and collaboration in client governance meetings led by Account Manager.
➢ Handle and escalate situations proactively with customer sensitivity.
➢ Team Collaboration: external and internal stakeholder engagement to ensure embedded trust, efficient execution, and successful completion of tasks.

Personal Specification:
➢ Previous experience in soft FM (min 2 years)
➢ Proven People management experience
➢ Strong leadership skills – active motivator
➢ Life science sector knowledge (desirable)
➢ Strong literacy and numeracy skills
➢ Commercial and financial awareness
➢ Excellent IT literacy skills (Outlook, Word, Excel, PowerPoint)
➢ H&S trained (iosh/ nebosh)
➢ Waste Management (clinical waste desirable)
➢ Experience of working on client (CAFM) management systems
➢ Ability to make effective decisions quickly, multitask and effectively prioritise workload
➢ Adaptable to changes in volume, patterns, and priority levels
➢ Capable of working under pressure