Head of Operations - Heritage Site

Head of Operations, Heritage Site, Norfolk, £65k

We are excited to be working with a beautiful heritage venue in Norfolk who welcome thousands of visitors each year. We are seeking an experienced Head of Operations to oversee all aspects of visitor operations, including Visitor Services, Catering, Retail, and Events, ensuring the highest standards. This role combines strategic planning, operational leadership, and team management in a high-profile and dynamic environment.

Responsibilities:

Lead and inspire teams to deliver outstanding customer service across all visitor-facing operationsDrive strategic planning and align departmental objectives with broader company goalsManage budgets, monitor KPIs, and drive revenue growth across all operationsEnsure facilities and visitor areas are maintained to the highest standardsBuild and maintain strong relationships with internal and external stakeholders

The Ideal candidate:

Proven management experience in a large, customer-facing operation, preferably from a heritage backgroundStrong leadership, communication, and people management skillsProven experience managing budgets, achieving targets, and driving operational efficiencyDemonstrated ability to balance strategic vision with operational detailExperience in retail management and delivering exceptional visitor experiences

 

If you are keen to discuss the details further, please apply today or send your cv to Marlene at COREcruitment dot com