Contract Manager - Civil Enforcement - Richmond

Contract Manager – Civil Enforcement - Richmond - £45k per annum Are you an experienced commercial manager? Do you have experience in delivering operational excellence? Are you a motivational leader? If you answered yes to these questions, then you may be just the person we are looking for. APCOA is seeking an experienced Manager to oversee the Civil Enforcement contract in Richmond. This role is crucial in delivering exceptional service to our clients and ensuring we consistently exceed expectations. Key Responsibilities: In this dynamic role, you will manage the Civil Enforcement contract with a strong emphasis on compliance and service excellence. Your ability to cultivate and maintain robust relationships with clients, stakeholders, and partners will be vital in driving collaboration and mutual success. Key duties include managing budgets, controlling costs, and monitoring performance across the site to ensure seamless operations. You’ll be responsible for leading and supporting a team of Civil Enforcement Officers, ensuring operational efficiency and adherence to KPIs. What You’ll Do: - Conduct regular contract reviews, negotiate terms, and manage client relationships effectively. - Address operational and compliance challenges, ensuring all services meet company standards and policies. - Oversee staff scheduling, ensuring contractual KPIs are met. What We’re Looking For: - Experience in operational, contract, and commercial management, ideally within service-based industries. - Proven track record of managing budgets, and teams in a fast-paced environment. - Strong problem-solving skills and the ability to manage complex relationships with clients, suppliers, and internal teams. - Experience with rota management and workforce deployment to meet performance targets. What We Offer: In recognition of your skills and dedication, we provide a competitive salary. You’ll also enjoy comprehensive healthcare, a robust pension plan, and a generous holiday allowance to support a healthy work-life balance. This role offers flexibility with a 5-day workweek, including some weekend shifts, allowing for weekday time off. At APCOA, we’re committed to your professional development, offering ongoing training and supporting opportunities for career advancement. If you’re an experienced Manager with a proven track record in service delivery and client relationship management, we want to hear from you. Apply today to join our team! We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.