Administration Apprenticeship advanced Level 3

As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.

Key Responsibilities:

First Point of Contact & General Enquiries:

Handle incoming communications (email/phone), responding to or redirecting queries as appropriate Act as the first point of contact for internal and external queries, ensuring enquiries are dealt with efficiently Support the office manager by flagging important tasks or deadlines

Workflow & Job Administration:

Ensure jobs progress efficiently through the workflow using our internal IT platforms  Diary management , including scheduling assessments and meetings
Perform an initial check on submitted documentation to ensure completeness Request missing documentation or information from staff/workforce as needed Upload, manage, and organise project files and documents on shared platforms  Create and manage manual document templates  Complete manual job lodgements where necessary Maintain accurate records and logs of job progression and communication Help troubleshoot basic issues and escalate queries when appropriate
Maintain up-to-date installer records and contact lists

General Office Administration:

Support the Office Manager with ad-hoc administrative duties Assist in compiling and distributing internal reports, including the weekly Friday Report Contribute to internal process improvement by identifying areas for streamlining admin tasks Always maintain confidentiality and data protection standards

Training:

Business Administrator Level 3 Apprenticeship Standard:

Apprenticeship will follow Mentor for in-house training  attend regular college days and visits, 20% of the working week will be spent on studies

Training Outcome:
This is a permanent role offer for the right apprentice, on completion of qualification and satisfactory reviews througout the programme, also as a platform to prgress onto a higher qualification that aligns with the business requirements

Employer Description:
Dynamic Surface Repair Technicians specialize in providing on-site repair and restoration services tailored to diverse industries. We excel in addressing a comprehensive range of hard surfaces, encompassing materials such as wood, laminates, composites, acrylic, fiberglass, glass, and ceramic tile, among others. Explore our portfolio in the gallery for visual examples of our craftsmanship. For inquiries or assistance with specific repair projects, please don't hesitate to contact us. Your satisfaction is our commitment.

Working Hours :
Monday - Friday, 9.00am - 5.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience