IT Solutions Technician Apprentice (L3)

Typical Day-to-Day Tasks: 
- Provide first-line IT support to staff by troubleshooting hardware, software, and network issues.
- Set up and configure new laptops, mobile devices, user accounts, and system access.
- Assist the IT & Projects team with system upgrades, installations, and routine maintenance.
- Support ongoing projects (e.g., ERP system rollout) by gathering requirements, testing systems, and preparing documentation.
- Maintain accurate IT records, asset registers, and project documentation.
- Monitor and respond to IT service requests in a timely and professional manner.
- Help colleagues with Microsoft Office 365 and other business applications.
- Contribute ideas for improving IT processes and systems.
- Provide excellent customer service and communicate clearly with staff at all levels.
- Follow company policies, including data protection and cybersecurity best practices.

Training:

The Apprentice’s Training Plan:
- The apprenticeship training will be delivered by LearnTech.

Training will take place through:

- Weekly remote classroom-based sessions (delivered online).
- Workplace learning and assessments with support from your line manager.
- Self-directed online study using LearnTech’s learning platform.
- All training will be completed during working hours, so apprentices are paid for their study time.

There is no requirement to travel to an external college site.

Training Outcome:

On successful completion of the apprenticeship, you may be offered a permanent role within our IT & Projects team. 

Further training and development will also be supported to help you build a long-term career in IT.

Employer Description:
Total Group is a UK manufacturer and distributor of steel reinforcement and building products serving major infrastructure and construction projects. Head Office: Pinnacle Point, Boundary Industrial Estate, Stafford Road, Fordhouses, Wolverhampton, WV10 7EL. We also operate a large Cannock (Walkmill Lane) facility for Reinforcement Solutions. What we do: Manufacture & supply steel reinforcement and building accessories Support national infrastructure contractors with rapid delivery and technical service

Working Hours :
Monday to Friday, 40 hours per week. Flexible working between 7:00am and 4:00pm. No evening or weekend work required.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Non judgemental,Patience