IT Apprenticeship

Provide customer support via phone and face-to-face interactions. Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes. Work at our workbenches to fix PC components, and install and configure hardware and software. Assist with customer networking, including servers, firewalls, and switches. Reset passwords, manage user details, and perform data recovery. Participate in site visits for hardware installation and network configuration. Working on PowerShell Working on cloud platforms and servers

Training:

As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.

You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.

Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.

Training Outcome:

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Employer Description:
Since 1995, F1Group has been delivering IT differently:- We are customer-centric in everything we do. The broadest skillset means we can fix all your existing issues. We fix problems faster because we are certified and qualified by all major vendors. We are trustworthy, established in 1995, and staff have enhanced DBD / CRB. When you need us, we have a help desk that is permanently staffed. We will improve your operational efficiency with our digital transformation. We don’t hide behind pointless “Response Time” SLAs. We target ourselves against metrics that matter to you. We transform your organisational landscape by guiding you through our digital innovation.

Working Hours :
9am-5:30pm Monday to Friday.

Skills:
IT skills,Problem solving skills,Willingness to learn