1st Line Support Apprentice

Responsibilities:

Respond to helpdesk requests remotely Taking help desk calls; logging and tracking calls Hardware and software repairs in a workshop facility Installation of hardware and software Carry out network documentation and reporting Assisting with sourcing spare parts and replacement equipment Assisting the technical team with maintenance tasks and installs

What we are looking for:

Desirable skills:

Experience in hardware repair and troubleshooting Experience with Microsoft Windows and Microsoft Office products

Personal qualities:

Well organised and self-motivated with a good telephone manner Able to work independently in the field Reliable, enthusiastic and able to work effectively in a team Ability to prioritise workload and deliver solutions to meet customer SLA’s Strong customer-facing skills, with an awareness of varying client technical skills Attention to detail and accurate record keeping Comfortable around young people in the education environment

Essential:

Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites There will be a program of working with other team members in the field providing technician days and completing installations

Training:
Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills

Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship

Employer Description:
IT Support London based national coverage company.

Working Hours :
Monday - Friday, between 9.00am - 5.30pm. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software