Customer Service Apprenticeship

Responding to customer queries via email, phone & live chat Processing orders & aftersales support Tracking customer service tickets Assisting with social media and online reviews Helping maintain excellent customer satisfaction Learning product knowledge to advise customers confidently

Training:
All training will be done in the work place ran by Wigan and Leigh College The apprentice will work towards the Level 2 Customer Service Practitioner qualification 

Training Outcome:
On successful completion, there is potential for a permanent full-time role as a Customer Service Executive, with further progression into sales, marketing, or technical support within the business.

Employer Description:
Cacti PCs Ltd is one of the UK’s fastest-growing custom gaming PC companies, delivering high-performance, great-value systems with next-day delivery and a 3-year warranty. Based in Runcorn, we are a young, ambitious business passionate about technology, customer care, and building a trusted gaming brand.

Working Hours :
Monday – Friday, 8:30am – 4:30pm (1-hour unpaid lunch).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience