Admin Apprentice - Diabetes and Endocrinology

Deal with day-to-day correspondence, initiating appropriate responses to provide patients, staff and other parties with required information in a friendly and professional manner Receive telephone calls, accepting messages on behalf of members of the specialty team, taking appropriate action where necessary Liaise with appropriate personnel in the team to gather and co-ordinate patient information so this is accessible in a timely manner Type all forms of clinical correspondence as dictated by clinical staff, by use of audio or copy typing Produce copies for appropriate agencies, filing copies in correct sequence, ensuring follow-up arrangements are in place, listing outstanding investigations on the hospital database system. Process urgent referrals and arrange appropriate outpatient appointments Participate in team and Trust meetings as requested

Training:
You will be completing a level 3 Business Administration Apprenticeship through Yeovil College You will fully be supported in your learning and development and complete an educational pathway through Yeovil College

Training Outcome:

After completing a Business Administration Level 3 apprenticeship, individuals can progress into more senior administrative roles such as Office Manager, Team Leader, or Executive Assistant. With experience, further training, or qualifications, there are also opportunities to move into specialist areas like HR, finance, or project management.

Employer Description:
Yeovil Hospital is an acute hospital run by Somerset NHS Foundation Trust. The hospital cares for approximately 185,000 people, primarily in south Somerset, North and West Dorset and parts of Mendip. The hospital provides a full-range of clinical services, including general medicine, cardiology, general surgery, orthopaedic surgery, trauma and paediatrics, with an emphasis on enhanced recovery – this means the hospital helps people to recover as quickly as possible so they can return home. The hospital also works hard to keep our waiting times as low as possible, meeting and exceeding the standards demanded of us through national targets.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience