Communications Apprentice (Customer Service Apprenticeship)

-       Posting to social media channels.

-       Supporting content creation for social media

-       Responding to social media messages

-       Monitor media coverage

-       Supporting the wider team at events

-       To undertake filing, photocopying and general office duties.

-       Curating image libraries.
 

Training:

Customer Service Practitioner Apprenticeship Standard at Level 2

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.

The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English. 

Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.

The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment.    

A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.

Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

 

Training Outcome:

A significant proportion of Level 2 apprentices within Tendring District Council go on to either complete the next level of apprenticeship (often within the council), or secure a permanent position within the council.

 

This could be within the same team (Communications) if there is a vacancy, or elsewhere in the authority building upon the general skills and knowledge gained during the apprenticeship.

Employer Description:
Tendring District Council is the local authority covering the area, which includes the towns of Clacton, Harwich, Manningtree, Frinton, Walton and Brightlingsea. It is responsible for a range of services, including waste collection, housing and homelessness, planning, economic growth, leisure, a theatre, and much more.

Working Hours :
Monday to Friday 0845 hrs to - 1715 hrs Monday to Thursday 0845 hrs to – 1645 hrs Friday Rare but occasional evening and weekend work may be required

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental