Customer Service Specialist Apprenticeship

Responding to customer requests for product information, price and/or availability via e-mail, phone, chat applications Providing support to the sales@ e-mail address for volume enquiries Acting as the first line of contact for inbound sales team phone calls Providing follow-up and tracking with customers on quotation requests and on receipt of goods and paperwork and service ratings Assist with support for the training we offer to our customers Pivoting data from tracking and follow-up work, from our CRM and from other channels to identify opportunities to improve, identify customer needs and/or to maintain positive customer experiences Adheres to all local legal, health and safety and compliance requirements, policies and procedures

Training Outcome:
Full-time permanent employment will be offered to the right candidate.

Employer Description:
With a history spanning 150 years, Columbus McKinnon is a global leader in intelligent motion solutions for material handling. Our high-quality brands, such as STAHL CraneSystems, Yale, Pfaff-silberblau, Dorner, Magnetek, CM and Duff-Norton, work together to move the world forward and improve lives. Whether it’s increasing safety or improving productivity, our intelligent motion technology is hard at work worldwide.

Working Hours :
Monday to Thursday 08:30 – 17:00 with 30m unpaid lunch break and Friday 08:30 – 13:30 without a break.

Skills:
Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness