Warminster Civic Centre Customer Service Apprenticeship

Unlock and lock building, set/unset alarms Set up and take down furniture, tables, and chairs for events Assist with basic cleaning of rooms and equipment before and after use Serve customers at the Coffee Bar or main bar, taking cash and card payments Greet hirers and visitors, providing excellent customer service Help with event preparation (e.g. setting up media equipment, arranging catering areas) Carry out routine health and safety, and fire safety, checks and complete relevant records/compliance logs Ensure hirers use equipment safely Record incidents or accident on the reporting system Support with bookings – answering queries in person, by phone, or email Assist with stock checks and restocking items (e.g. bar supplies and cleaning products) Shadow the Civic Centre Manager to learn about compliance, licensing, and policies Process invoices, check payments have been received, and help chase outstanding payments Use booking systems and IT tools for admin tasks Take part in team meetings, training sessions, and workshops

Training:

Qualification

Level 2 Customer Service Practitioner Apprenticeship Standard Training at Warminster Civic Centre; work shadowing, webinars, industry visits, online learning, 1-1 tuition, training courses Training style will be work based

Training Outcome:

On completion of your apprenticeship, you will have a solid grounding in all aspects of customer care within a busy, multi-use hire facility. You’ll have experience working with a wide range of clients and organisations, from corporate businesses such as the National Trust, Loungers, and Wiltshire Council, to national and local voluntary groups including Age UK, Warminster & District Stroke Group, and the Riding for the Disabled Association.

You’ll gain hands-on experience supporting events such as wakes, children’s parties, exercise groups, charity functions, and community events such as markets, fairs and fundraisers.

You will develop knowledge of the full booking process, from handling initial enquiries to ensuring events run smoothly on the day, liaising with organisers, preparing rooms and equipment, and resolving queries with professionalism.

This experience will give you the skills and confidence to progress into a permanent role within the organisation or to apply for other positions in customer service, facilities management, or venue operations.

Employer Description:
Warminster Civic Centre is an accessible, comfortable and versatile venue available for hire in Warminster, Wiltshire. It lends itself excellently to various events including training sessions, meetings, conferences, craft fayres, indoor markets, fitness classes and group events.

Working Hours :
Working 5 days out of 7. Hours: 35, includes shifts and evening, Bank Holiday and weekend working. Breaks: 30 minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Non judgemental,Patience,Physical fitness