Sales and Customer Service Apprentice

Customer service with strong sales element Help customers via phone with enquiries, orders and problem solving Build relationships to promote products, process orders and achieve sales targets Stay up to date with product knowledge Accurately process the orders from various sources Maintain accurate records and follow up with customers

Training:

Customer Service Practitioner Level 2 Apprenticeship Standard:

East Sussex College will provide the apprenticeship framework which will include Knowledge, Skills, Behaviour, Functional Skills (if required) East Sussex College will ensure Health & Safety, and Equality & Diversity

Training Outcome:
Potential permanent full-time employment on successful completion of the apprenticeship

Employer Description:
Positive Impact is a UK optical supplier supporting independent opticians with innovative products, professional services and training. Our portfolio includes dry eye treatments, contact lenses, diagnostic tools and sustainable solutions, helping practices deliver better patient care while growing their business.

Working Hours :
Monday - Friday, 9.00am - 5.00pm. Excluding Bank Holidays.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Initiative