Hyundai Parts Advisor Apprenticeship - West Riding Hyundai - Bolton

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

Working with customers to meet their requirements and giving advice on additional parts and services Matching orders against stock items and sourcing parts, while offering competitive prices Working as a team and independently to reach set goals and KPIs Delivering fantastic customer service while remaining efficient and focused on your tasks Incoming and outgoing call handling, face-to-face transactions, and IT-based communications Managing goods in and out Working with suppliers, placing orders or returns and processing paperwork accurately Working to a high level of customer service at all times and remain courteous and police to customers

Training:

Candidates will work towards achieving Level 2 Customer Service Practitioner Apprenticeship Standard.

They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications

Standard Training will include:

Nationally recognised qualifications IMI level 2 Certificate in Customer Service for the Automotive Industry ATA Accreditation Customer Service Advisor Bespoke Hyundai certified training Regular in dealer review and assessment visits Functional skills if needed

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Training Outcome:
Possible permanent position on the completion of the apprenticeship On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

Employer Description:
Originally established in 2003 as West Riding Motor Group, we quickly began to build a trusted, family-run company that customers can rely on. We have partnered with some of the world’s largest motor manufactures including Toyota, Lexus, MG & Hyundai. At West Riding, we understand the importance of giving back to the local community and be “Admired Locally”. Our retailers currently support local schools in Blackburn and Burnley, charities in Farnworth and fundraising events across Greater Manchester. It is through these activities that we build relationships with our customers. We aim to employ like-minded people who want to deliver a superior level of customer service and look for innovative ways to improve our offering. As such, we have built a dedicated and friendly team who will always go the extra mile.

Working Hours :
Monday - Friday, 8.00am - 5.00pm with a 30-minute lunch.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience