Apprentice Business Administrator – Care Services

Duties will include:

Working across multiple functions, by providing administrative support and liaising with other teams Responsibility for daily and weekly Report Management via an in-house portal Collation of weekly input for Key Performance Indicator reporting. Working to targets and deadlines Making telephone calls to resolve queries Receiving and sending out documentation by e-mail. Involvement in the set up and onboarding of new service users Scheduling and rolling out of on-call rotas for management teams; update of Tamar system Involvement in creating and publishing support guides for training and systems Creating and development of service user friendly guides and tools Supporting the development and testing of new and upcoming projects, processes and systems Creating and rolling out monthly, quarterly and yearly newsletters Managing office supplies Learning to support meetings including setting up appointments, taking action notes and following up on actions Managing the process for departmental surveys, from sending out, following up on responses and record details for analysis Completing filing and archiving, as necessary Supporting with organising events and celebrations throughout the year Opportunity to rotate across other businesses and functions within the Group and to gain work experience or shadowing opportunities with our partner organisations

Training Outcome:

No guarantee of future position can be offered; however, towards the end of the apprenticeship scheme, consideration will be given to any expression of interest, for suitable roles available. This role is to replace our previous apprentice, who completed a Level 3 in February 2025 and was offered a permanent role within the company.

Employer Description:
Positive Care Solutions, part of the Triangle Care Group, are specialists in working with challenging and hard to engage young people across a range of settings, including providing outreach support within the community and semi-independent solo placements. Our teams work collaboratively with commissioning teams and social workers to meet the objectives set for each young person within the referral. Young people are supported to engage and develop in specific targeted areas; empowering them to achieve the futures they want and deserve. We take a person-centred approach to assessing and supporting every young person referred to us. From the moment the referral comes in, we begin tailoring a package of individualised interventions to ensure each young person gets the right kind of support, in the way that will make the most difference for them. Working towards meeting the objectives set and agreed upon by the young person’s support team and social worker, each young person is referred to specific, relevant programmes. These might include: *Therapeutic Intervention Programme *Social Integration Programme *Highly Intensive Mentoring Programme *Emotional and Social Support Programme Among the young people we support are those with diagnosed or pending diagnosis of ADHD, ASC, or mental health conditions including depression, anxiety, attachment disorder and ODD, and those at risk of CSE and CCE.

Working Hours :
Monday to Friday, from 10:00 - 18:00. 37.5 hours paid work, plus 30 minute unpaid break.

Skills:
Communication skills,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental