Managed Installations Apprentice

Working with a team of experienced technicians, you will assist our customers with the below types of duties:

Supporting IT network infrastructures: Learning to install, configure, and maintain hardware/software Assisting with troubleshooting and monitoring network performance Helping users with connectivity and access issues Gaining hands-on experience with routers, switches, and cybersecurity

Training:

Information Communications Technician Level 3 Apprenticeship Standard:

The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter, working towards the qualification along with weekly off-the-job training and monthly coaching sessions.

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. All training and coaching will take place online.

You will have a designated mentor in the workplace to support your learning and, at the end of the programme, will be assessed via an external assessment body.

Training Outcome:

There will be an opportunity to grow into a more senior role and to progress onto the next level of Apprenticeship upon successful completion of Level 3.

Employer Description:
Dolphin Tec is a Worcestershire-based company specialising in managed print solutions, IT services, and secure document management. With over 50 years of industry experience, we deliver tailored, cost-effective solutions to businesses across the Midlands. Known for our personal service and technical expertise, we help our customers streamline operations and improve digital efficiency.

Working Hours :
40 hours per week, Monday-Friday, times to be confirmed.

Skills:
Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Initiative