Customer Service Administration Apprentice

Principal duties & responsibilities:

Providing timely and accurate quotations and supporting information to customers Collating all necessary information, drawings and correspondence Co-ordinating all activities between agents and customers Entering orders accurately onto the computer system and facilitating the supply of customer samples/drawings Storing and archiving all information according to procedure Providing ongoing support to all customers Cover Reception duties as and when required

Key performance indicators in line with core values:

Customer focus: High responsiveness to requests. Sense of ownership.

Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.

Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve the quality of deliverables. Adheres to schedules to deliver a high-quality product.

Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.

Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.

Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.

Compliance with all policies, procedures, and safety rules & regulations.

Training:
The successful apprentice will attend college, once a month on a Monday, at our City Hub Campus. You will be assigned an assessor who will set tasks and mark them throughout the course You will attend one-to-one meetings with the assessor/employer periodically to track progress and identify areas for improvement End point assessments include project presentation, remote portfolio interview and knowledge test This apprenticeship is work-based learning. Therefore, most of the time you will be working at the employer’s address Business Administration Level 3 (https://www.instituteforapprenticeships.org/apprenticeship-standards/st0070-v1-0) Functional Skills if required Please note that the apprenticeship standards require the apprentice to sit for an End Point Assessment. Please refer to the link above for more information.

Training Outcome:

CSA Administrator / Account / Despatch / Marketing / Sales.

Employer Description:
I Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 79 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.

Working Hours :
Monday - Friday, times to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental