IT Apprenticeship

Help keep systems secure by resetting passwords, setting up logins, and making sure antivirus protection is up to date. Read and follow IT guides, manuals, and diagrams to solve problems and learn how systems work. Log and track IT issues using the company’s helpdesk system, making sure problems are fixed quickly and recorded properly. Provide support to staff and customers in person, by email, over the phone, and using remote support tools. Build and upgrade computers, set up printers, and help maintain office equipment. Install and update software such as Windows, Microsoft Office, and other business applications. Assist with setting up and fixing internet connections, Wi-Fi, and other network devices. Learn about cloud services (such as Microsoft Azure) and use simple scripts to make everyday IT tasks easier.

Training:

You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT. You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. 

Training Outcome:

This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.

Employer Description:
We don't fix IT issues; we stop them from happening. Our proactive IT services, unlike traditional support, keep your business issue-free. Leaving you to focus on what matters most: growing your business.

Working Hours :
8:00 AM - 6:00 PM Monday to Friday.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Passion for IT