Field Service Technician Apprentice

The Field Service Technician Apprentice will be responsible for the following duties:

Provide first line technical support via telephone, Teams and email following company procedures Work with colleagues to help solve 2nd and 3rd line support cases
Deliver Westermo Training courses either in the UK and Ireland office, or at a customer premises Prepare and maintain training equipment Visit customers’ sites to carry out any of Westermo’s services portfolio and create site visit reports Conduct Wireless site surveys and create reports for the Westermo range of RF related products Create and maintain documentation on the connectivity and configuration of products, eg application notes for customers and internal engineering notes Assist sales staff in demonstrations of equipment Liaise with Westermo suppliers and/or HQ to resolve problems or issues relating to the operation of products When necessary assist other members of staff in the testing of customer returns Provide feedback on customer requirement and possible product or services opportunities Testing of new product firmware releases and new functions Occasional testing of 3rd Party products/software for use with Westermo products Any other tasks or duties required by the company

Training:
Level 3 IT Support Technician Apprenticeship Standard You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach

Training Outcome:
Upon successfully completing the apprenticeship, the right candidate could be offered a full-time, permanent position This isn’t just a job; it’s the start of a career, with plenty of opportunities for growth, development, and progression within the company

Employer Description:
Westermo designs and manufactures data communications products for mission-critical systems in physically demanding environments. The products are used both in social infrastructure, such as transport, water and energy supplies, as well as in process industries, such as mining and petrochemical. Westermo has sales and support offices around Europe and in USA, Singapore, China and Australia. Westermo also have a number of partners based in other key markets around the world.

Working Hours :
Monday - Friday (flexible working pattern)

Skills:
Problem solving skills,Full clean UK driving licence,Willing to travel within UK,Willing to travel (Ireland),Can stay away from home,Excellent communication skills,Good presentation skills