Customer Service Apprentice

Key Responsibilities

Act as the primary point of contact for customers regarding freight forwarding services Handle customer inquiries, provide quotes, and manage bookings for air, ocean, and road shipments Track and monitor shipments proactively, providing customers with timely updates Coordinate with operations, warehouse, and carriers to ensure on-time delivery Manage documentation requirements (e.g., bills of lading, commercial invoices, packing lists, customs documents) Investigate and resolve service issues, claims, or billing disputes professionally Support credit requests and assist with invoice clarifications Build strong customer relationships and maintain high service standards Ensure compliance with international trade regulations and company policies Escalate issues to management as needed while ensuring effective resolution

Training Outcome:
Successfull completion of the apprenticeship could lead to a permanent post

Employer Description:
A family run business specialising in International and Domestic Road, Air and Sea freight.

Working Hours :
Monday- Friday 09.00am- 17.00pm Working Hours 37.5 hours per week

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Work Ethic