IT Apprentice

Provide technical support to customers both internal and external through a range of communication channels Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools Interpret technical specifications relevant to the ICT task Apply the appropriate security policies to ICT tasks in line with organisational requirements Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues Communicate with all levels of stakeholders, talking them through steps to take to resolve issues or set up systems, keeping them informed of progress and managing escalation and expectations Practice guided continuous self-learning to keep up to date with technological developments to enhance relevant skills and take responsibility for own professional development Document or escalate ICT tasks as appropriate to ensure a clear audit trail and progression of issues

Training:

Level 3 Information Communications Technician qualification to be gained at the end of the apprenticeship.

One day per week is to be allocated to studies.

Training Outcome:

Following the successful completion of your apprenticeship you will move into an IT Service Desk Analyst position.

Employer Description:
We are a renowned world leader in rapidly deployable military bridging systems and a key partner in the UK MoD’s Boxer armoured vehicle programme. We are proud of our heritage and our reputation of providing the highest quality engineering solutions. As a trusted partner to military customers around the world, our employees are the very heart of our company. We have a skilled and experienced workforce dedicated to achieving excellence in all areas of the business, from Engineering to Project Management, Business Support to Operations.

Working Hours :
Monday - Thursday 08:00 - 16:30, Friday 08:00 - 13:00

Skills:
IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Patience