Customer Service Executive Apprentice

Apprentices will be supported from day 1 and will be assigned an office manager for mentoring You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation’s products and/or services, you share knowledge with your wider team and colleagues You will gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point. You will be responsible for all communication triaging and ensure jobs are allocated correctly and engineers are assigned the correct information You will update customers on their bookings and be that customer facing person for the business

Training:
Customer Service Level 3 Apprenticeship Standard Skills for Security will deliver the apprenticeship training, remotely, twice a month You will be required to complete all training tasks allocated during your apprenticeship You will be required to complete assessments and portfolio work during your tutor led meetings and take part in any additional training courses that the company require you to complete The employer will mentor and coach you on the job. You will also shadow, learn and get involved in all aspects of your administrative role with our office manager You will attend dedicated tutor led meetings hosted via MS Teams and gather any on the job evidence needed to supplement your studies

Training Outcome:
You will be a qualified Customer Service specialist, progression may be available within the office

Employer Description:
PARFAS utilise the latest thinking and technology to create and install security systems that are commensurate with current and emerging risks. Our all-encompassing customer journey begins by providing the best possible advice that meets the client’s requirement and mitigates the current and emerging threats.

Working Hours :
Monday - Friday, Shifts to be confirmed.

Skills:
Organisation skills,Customer care skills