IT Technician Apprentice

Key Responsibilities:

First-line support via phone, email, or ticketing system Troubleshoot hardware/software issues (PCs, printers, Windows, macOS, Microsoft 365) Manage user accounts, passwords, and security groups (Active Directory, Microsoft 365) Log support actions and contribute to knowledge base Assist with hardware/software setup and deployment Provide professional, friendly customer service

Training Outcome:

Opportunity to progress to full-time employment for the right individual.

Employer Description:
We are John Finch Computers Ltd! Based in Hereford we deliver expert IT support, cybersecurity and software solutions to businesses, schools, and charities. Trusted for reliability, innovation, and friendly service, we help our clients thrive with technology.

Working Hours :
Monday to Friday, working hours TBC

Skills:
Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Logical,Creative,Non judgemental,Patience