Care Administration Apprentice

As a Care Administrator, you’ll be the heart of our office operations - ensuring the smooth day-to-day running of the service while offering a warm, professional welcome to colleagues, service users, and their families.

This is not just an office role: it’s about providing reassurance, empathy, and clarity at moments that matter. Whether you’re answering a call from a family member, arranging care schedules, or supporting your colleagues, your compassion and attention to detail will make a real difference.

The role also includes taking part in our shared on-call rota (around 7 times per month). This is divided fairly across the team, with full training and support provided.

Key Responsibilities:

Managing the day-to-day running of the office in a calm, organised manner Acting as a first point of contact for service users and families, showing empathy, professionalism, and patience Handling calls and correspondence with courtesy, ensuring queries are managed effectively Maintaining accurate records, databases, and files with strict attention to confidentiality Preparing reports, documents, and assessments as needed Coordinating schedules, meetings, and appointments to keep the service running smoothly Providing flexible admin support to colleagues across the organisation

Training:
Business Administration Level 3 Standard Relevant workplace training Functional Skills if required

Training Outcome:

To be decided upon completion of qualification.

Employer Description:
We’re a dedicated care provider with a passion for supporting people to live fulfilling lives. Behind the scenes, our office team plays a vital role in keeping everything running smoothly - from coordinating care to maintaining accurate records. Now, we’re looking for a proactive, caring, and organised Care Administrator to join our team.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience