Customer Information Apprentice

Real-time Service Monitoring - Assisting in tracking train movements, identifying delays, and supporting operational decisions to maintain service reliability Communication – Create and maintain a communication platform which enables colleagues to access information/briefs with ease Customer Communication Assistance – Contributing to the delivery of accurate and timely passenger information via digital platforms, announcements, and direct communication channels Data Entry & Reporting – Maintaining operational logs, updating systems with real-time data, and supporting performance analysis ensuring data integrity (Accuracy, completeness and quality of data) Co-ordination with stakeholders – Working alongside the Service Delivery and Control team, station staff, and maintenance teams to ensure seamless operations Compliance & Safety Adherence – Understanding and following railway regulations, safety protocols, and company policies Learning & Development – Engaging in structured training programs to develop technical, non-technical and operation expertise Processes & Systems – Support the creation of process documentation and maintain knowledge of in-house platforms ensuring the maintenance of processes when things change Training & Quality – Support in the delivery of Training & Quality processes to ensure feedback is captured and shared with respective line managers Administration – Participate and contribute to team meetings/HR Meetings ensuring that minutes and actions are captured and disseminated across the team whilst ensuring the highest degree of confidentiality

Training Outcome:

Multiple opportunities for career progression within the company on completion of this apprenticeship.

Employer Description:
South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Working Hours :
Monday to Friday - with some flexibility. Shifts TBC.

Skills:
Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Flexibility